eVirtualWeb FFMPEG Hosting Česta pitanja pitanje, Video Hosting, Youtube Hosting, Mencoder Hosting, mplayer Hosting, ClipShare Hosting, PHPMotion Hosting

General Account Questions Opće račun Pitanja

1. 1. Is there a minimum time contract/commitment? Da li postoji minimalna vremena ugovor / opredjeljenje? Not at all. Not at all. You can pay monthly, quarterly, or yearly. Možete platiti mjesečno, tromjesečno ili godišnje. You can also cancel at any time with 7 days notice. Također možete otkazati u bilo koje vrijeme sa 7 dana obavijesti.

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2. 2. How soon will my account be set up and ready for use? Kako moj račun uskoro će biti postavljen i spreman za upotrebu? Account orders are placed instantly, and you should receive a welcome email within minutes of placing your order. Račun nalozi su smješteni odmah, i trebali biste primiti poruku e-pošte u roku od nekoliko minuta dobrodošli postavljanja vaše narudžbe. Once your account has been created, you will be able to upload files, set up email accounts, etc. However, your site will not be visible to the internet until your DNS information has been changed with your domain name registrar and has propagated. Nakon što Vaš korisnički račun je otvoren, moći ćete učitati datoteke, postavljanje računa e-pošte, itd. Međutim, vaše stranice neće biti vidljive na internet dok vaš DNS informacija je promijenjena sa Vašim nazivom domene matičar i ima propagated. DNS propagation typically takes 24-72 hours. DNS propagacija obično traje 24-72 sati.

3. 3. What is the DNS information? Što je DNS informacije? You must set the proper DNS information on your domain in order for your site to propagate. Morate postaviti odgovarajuće DNS informacije o Vašoj domeni kako bi za vaše internet stranice na propagiraju. The DNS information will be sent with your welcome email DNS informacije će biti poslana e-poštom s Vašim dobrodošli

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4. Do I have access to update my site 24 hours a day? 4. Imam li pristup ažuriranju moje stranice 24 sata dnevno? Absolutely. Apsolutno. Whether you're a day person or a night owl, your site is always available for you to update. Bilo da ste jedan dan ili jednu noć sova, Vaše stranice uvijek dostupne za Vas da ažurirate.

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5. Can you register a domain name for me? 5. Smijem li registrirati domenu ime za mene? Absolutely! Apsolutno! Send a support ticket and we will take care of it, or the fastest and simplest way is to register your domains here . If you don't have a domain name account set up, you can set one up easily Pošalji podršku karte, a mi ćemo se pobrinuti za to, ili na najbrži i najjednostavniji način je da se registrirate svoj domene ovdje. Ukoliko nemate ime domene postaviti račun, možete jednostavno postaviti jedan do

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6. Do you offer a money back guarantee? 6. Da li ponuditi novac leđa garancija? Yes. Da. If for any reason during the first 7 days as a Proaxxs customer you are not completely satisfied with any of our services, we will cancel your account and refund your money for that month's service. Ako zbog bilo kojeg razloga tijekom prvih 7 dana kao kupcu Proaxxs niste u potpunosti zadovoljni s bilo koje od naših usluga, mi ćemo otkazati svoj račun i povrat novca za taj mjesec uslugu. *There is no refund for domains you may register, as you own these. * Nema povrata za Vas svibanj registraciju domene, kao što ste vlasnik ove.

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7. How can you offer unmetered bandwidth? 7. Kako možete ponuditi unmetered bandwith? I f you ordered a package with unmetered bandwidth, we do not place limits on your site's bandwidth (many hosts offer "unlimited" bandwidth but severely restrict the number of kbytes/second flowing out of your website). F koju sam naručio paket sa unmetered bandwith, mi ne stavljaju ograničenja na Vaše stranice bandwith (mnogi domaćini nude "neograničeno" bandwith ali teško ograničiti broj kbytes / sekundi teče iz vaše web stranice). We work very hard to ensure that all of our customers bandwidth needs can be met, however we do have several important restrictions: Radimo vrlo teško osigurati da svim našim klijentima bandwith potreba može biti ispunjena, ali imamo nekoliko važnih ograničenja:
No warez (aka pirated/cracked software) Ne warez (tzv. piratskog / napuknut softver)
No file archives/download only sites Ne datoteku arhiva / download samo web stranice
No SPAM Ne SPAM
No illegal porn (adult sites are acceptable, if you ordered the add-on)* Nema ilegalnih porno (odrasla su prihvatljiva, ako ste naručili dodatak) *
No excessive resource usage* Bez pretjeranog korištenja resursa *
*Please see our TOS/AUP for a complete list on unacceptable content. * Molimo pogledajte naše TOS / AUP za cijelokupni popis sadržaja na neprihvatljivo.
We are proud of both the speed of our servers and the low prices we offer our customers. Ponosni smo i na brzinu naše servere i niske cijene, nudimo našim korisnicima. However to continue offering the low prices that we do, we cannot accommodate users offering the above types of files (why? like-it-or-not, the above types of sites are popular and quickly consume lots of bandwidth!). No da i dalje nude niske cijene da mi radimo, ne možemo ugostiti korisnicima nude navedenih tipova datoteka (zašto? Poput-to-ili-ne, gore navedene vrste su popularne i brzo konzumiraju puno bandwith!). If you begin offering any of the above on your site we reserve the right to: Ako ste započeli nude neki od gore navedenih na Vašoj web lokaciji zadržavamo pravo da:
first, throttle your bandwidth and second, ask you to leave (and by "ask", we mean "require"). prvo, ventil vaše bandwith i drugi, od Vas zatražiti da napuste (i "slanje", što znači "zahtijevaju").

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8. Do you host Adult sites, warez sites or sites containing illegal material? 8. Da li domaćin Adult stranice, warez ili lokacije koje sadrže ilegalne materijala? Legal adult content is only acceptable if you ordered the add-on or it came with your package. Pravni sadržaja za odrasle je prihvatljiva samo ako ste naručili dodatak ili je došao sa svojim paket. Please see our Acceptable Use Policy for policies regarding this. Molimo pogledajte naše Use Policy Prihvatljivi za politike u vezi sa ovim. ABSOLUTELY NO WAREZ OR ILLEGAL MATERIAL. Apsolutno NE warez ili ilegalan materijal.

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9. Is my site backed up and how often? 9. Je li moje stranice podupirač gore i koliko često? It is YOUR responsibility to do all back ups of your site. Vaša je odgovornost da vršim sva natrag prozore na Vašoj web lokaciji. If, in the unfortunate event, something happens to your files, it is your responsibility to have a local copy of your files. Ako u nesretni događaj, nešto dogodi da vaše datoteke, Vaša je odgovornost da ima lokalnu kopiju datoteke. We are NOT held liable in any way for any files, money, time, effort, etc... Mi nismo odgovorni za iste na bilo koji način za bilo koje datoteke, novac, vrijeme, napor, itd. .. lost due to this unfortunate event. izgubljena zbog ovog nesretnog događaja. Furthermore, if your files are lost, we will attempt to restore them as a gesture of good faith, but make no promises whatsoever about whether the files will be brought back successfully or not. Nadalje, ako datoteka su izgubljeni, mi ćemo pokušati vratiti njima kao gesta dobre vjere, ali ne obećava sve što o tome je li datoteka će biti Podnesu uspješno ili ne. Again, back ups are the client's responsibility. Opet, back up su odgovornost klijenta.

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10. 10. How fast are your connections? Kako brzo su vaše veze? We've taken great strides to provide reliable access to you. Smo velike korake poduzete kako bi pouzdan pristup do vas. Here is a Network Overview: Ovdje je mreža Pregled:

eVirtualWebHost Networks & DC's eVirtualWebHost Networks & DC-a

To provide the best possible service to our customers, we deploy the majority of our servers in two world class data centers - Databank and SAVVIS; both located within Texas, USA. Pružiti najbolju moguću uslugu za naše klijente, mi implementaciju većine naših poslužitelja u dvije svjetske klase podataka centri - baza podataka i SAVVIS; obje nalaze unutar Texas, USA. Each offers multiple connections to the internet with redundant systems in the event of any problems. Svaki nudi višestruke konekcije na Internet sa redundantni sustavi, u slučaju bilo kakvih problema.

Multi-Homed Internet Platform Multi-Platform Homed Internet

● 2 Gbps Direct Fiber - Savvis AS3561 ● 2 Gbps Direct svjetlovod - Savvis AS3561
● 2 Gbps Direct Fiber - Level 3 AS3356 ● 2 Gbps Direct svjetlovod - Level 3 AS3356
● 2 Gbps Direct Fiber - Sprint AS1239 ● 2 Gbps Direct svjetlovod - Sprint AS1239
● 2 Gbps Direct Fiber - Time Warner AS4323 ● 2 Gbps Direct svjetlovod - Time Warner AS4323
● 2 Gbps Direct Fiber - Broadwing AS6852 ● 2 Gbps Direct svjetlovod - Broadwing AS6852

Power Features Power Features

● Redundant AC and DC power infrastructure ● blagoglagoljiv AC i DC power infrastrukture
● Redundant backup battery systems ● blagoglagoljiv rezervnu bateriju sustavi
● Redundant diesel-powered generators ● blagoglagoljiv diesel-powered generatori
● Multi-grid utility service ● Multi-grid komunalnih usluga

Fire Detection, Suppression System & 24/7 on-site security / CCTV surveillance, Locking cabinets and cages - Multi-zone double inter-lock pre-action sprinklers Fire Detection, suzbijanje System & 24 / 7 on-site sigurnost / CCTV nadzor, Zaključavanjem Ormari i kaveza - Multi-zonu dvostruka inter-lock pre-sprinklers radnju

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11. 11. I just ordered a hosting plan, why haven't I received my info? Upravo sam naručio hosting plan, zašto niste Primio sam moje info? All hosting plans are usually setup with minutes of ordering, unless you also registered a domain name with your hosting. Svi hosting planova su obično podešavanje minuta sa narudžbe, osim ako je registriran naziv domene sa vašim hostingom. Please check your SPAM/BULK folder, and make sure you submitted a valid email address. Provjerite SPAM / Bulk mapu, i provjerite da li podnio valjanu adresu e-pošte.

If you placed an order for hosting AND domain registration, we will setup your account after we have received payment and we and/or our payment partner(s) have screened the order(s) incase of fraud. Ako ste podnijeli narudžbu za hosting i registracija domena, mi ćemo za postavljanje Vašeg računa nakon što primimo uplatu, a mi i / ili naših partnera za plaćanje (e) su prikazivali reda (s) obložiti prijevare. This process usually takes a couple hours, but could take up to 24 hours. Ovaj proces obično traje par sati, ali može potrajati i do 24 sata. This is for your protection, as well as ours, as once a domain name is ordered and paid for, it in non-refundable. Ovo je za Vašu zaštitu, kao i naše, kao što se jednom ime domene je naručili i platili za to u bespovratna.

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12. How long does it take to set up an account? 12. Koliko je vremena potrebno za postavljanje računa? Orders can be set up in less than 10 minutes but not greater than 24 hours. Nalozi se mogu podesiti za manje od 10 minuta, ali ne veće od 24 sata.

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13. 13. Can I host international domains? Mogu li domaćin međunarodnim domenama? Yes, we currently have clients that use .ca, .il, .tc, .nu, .ve, ru and many other international domain names. Da, mi trenutno imaju klijenti koji koriste. Ca. Il. Tc,. Nu,. Ve, ru i mnoge druge međunarodne nazive domena.

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14. 14. Do you offer NT or UNIX plans? Da li nudite ili NT UNIX planovi? We offer UNIX web hosting accounts. Nudimo web hosting UNIX račune. We do not handle Windows on any machines due to its overall instability and obsessive cost for licensing. Mi ne na bilo kojem Windows rukovati strojevima zbog nestabilnosti i opsesivan ukupni trošak za licenciranje.

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15. How do I access my Cpanel control panel? 15. Kako pristupiti cPanel control panel? You can login to your cPanel control panel at http://yoursite.com/cpanel where "yoursite" is your own domain name. Možete se prijaviti na Vaš cPanel control panel na http://yoursite.com/cpanel gdje "yoursite" je svoj vlastiti naziv domene.

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16 . What are the nameservers for the current machine ? 16. Koji su nameservers za trenutni stroj? DNS info will be sent to you in our welcome email. DNS informacije bit će Vam poslana na naš e-poštu dobrodošlice.

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17. How do I FTP into my account? 17. Kako FTP u mom računu? First you must obtain an FTP program such as Cute FTP or WS_FTP. Prvo morate dobiti FTP programa kao što je FTP ili dražestan WS_FTP. Once you have an FTP program, type in "yourdomain.com" as the host address. Supply your username and password in the according fields. Nakon što ste FTP program, upišite "YOURDOMAIN.COM" kao domaćin adresu. Supply svoje korisničko ime i lozinku u skladu polja. Once logged in, you have complete access to your account. Nakon što se prijavite, imate potpuni pristup vašem računu.

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18. Is there a manual I can reference to use Cpanel? Yes, access it by clicking here or you can access it within your control panel, at the bottom of the page 18 godina. Ima li referentni priručnik mogu koristiti cPanel? Da, pristupiti klikom ovdje, ili možete pristupiti unutar vašeg control panel, na dnu stranice

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19 . How long does it take for my DNS changes to update world wide? 19. Koliko je vremena potrebno za moj DNS ažurirati promjene u svijetu? Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar. Obično možete očekivati da biste vidjeli svoju web DNS da promijeni u roku od 24 sata nakon što je napravio preinake na matičar. However, it's rare but, we have seen it take up to 7 days in some cases where registrars and ISPs are a little slower. Međutim, to je rijetko, ali, vidjeli smo to trajati do 7 dana u nekim slucajevima gdje registraciju i ovi su nešto sporije.

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20. 20. Which folder do I load my web pages to? Koji učitati mapu ja moje web stranice? You should place all of your web documents in the public_html directory. Trebali mjestu sve Vaše web dokumente u public_html direktoriju.

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21 . What's the best way to move/transfer from another host? 21. Koji je najbolji način za premještanje / prijenos iz drugog domaćina? For Zero Downtime DO NOT CHANGE YOUR NAMESERVERS JUST YET NOR DELETE YOUR CURRENT WEB HOST! Establish a hosting account with us. Za Zero downtime ne promijenite NAMESERVERS SAMO JOŠ NI IZBRISATI Vaš trenutni WEB HOST! Uspostaviti hosting računa s nama. You will then be able to access your new account via the server's hostname which you will get on your setup email. Potom ćete biti u mogućnosti pristupiti na svoj novi račun putem poslužitelja hostname, koji ćete dobiti na Vašu e-poštu za postavljanje. Start uploading your website files to your domain folder through FTP or any other site publishing software (FrontPage, Dreamweaver, HomeSite, etc.) Započni učitavanja datoteke vaše web stranice na Vašu domenu putem FTP mapu ili bilo koje druge stranice izdavanja softvera (FrontPage, Dreamweaver, Homesite, itd.)
In your welcome email, you will get a temporary link to access your NEW web site before anything goes live. Dobrodošli u Vašem e-pošte, dobit ćete privremeni link za pristup Vaše nove web stranice prije nego što ide uživo. Verify that everything is working on your NEW site, using your temporary link (graphics, web pages, links, etc...) Provjerite da se sve radi na svoj novi site, koristeći vaš privremeni link (grafika, web stranice, linkovi, itd. ..)
Once verified, go to your registrar and change your "name servers" to those that are mentioned in your setup email. Jednom verificirana, odite na svoj matičar i promijeniti vaš "name servers" do onih koji su navedeni u vaše postavke e-pošte.
Your site will be updated WORLDWIDE within 24-72 hours. Vaše web stranice će se ažurirati SVIJETU roku 24-72 sati. Note: although you may be able to see your site is on your new server within possibly 12 hours, please allow a complete 72 hour cycle before you delete your old host. Napomena: Iako vam svibanj biti u mogućnosti vidjeti vaše internet stranice na vaš novi server eventualno unutar 12 sati, molimo Vas da dopustite potpuni ciklus 72 sata prije nego što izbrišete svoj stari domaćina.

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22. What if I already bought a domain name and want to host with you? First step is you establish a web hosting account with us. 22. Što ako sam već kupio naziv domene i žele domaćin s tobom? Prvi korak je li uspostaviti web hosting računa s nama. Start by ordering any of our web hosting plans. After your payment is verified you will get your setup email, which will include your usernames / passwords that grant you access to the server via your assigned server hostname. Započnite naručivanje bilo koji od naših web hosting planova. Nakon što je provjerio Vašu uplatu dobit ćete vaše postavke e-pošte, koji će sadržavati vaše korisničko ime / lozinka da odobri pristup na server putem vašeg dodijeljena poslužitelju hostname. Proceed to upload your files to the server via the server's hostname. Nastavi za upload datoteka na server putem poslužitelja hostname. MAKE SURE YOU PUT EVERYTHING IN YOUR DOMAIN FOLDER and MAKE SURE YOU RENAME YOUR HOMEPAGE "index.html" ALL LOWER CASE. Then use the temporary link provided in the email to view your site. Pobrinite se da stavite sve DOMAIN mapu i provjerite da li Rename VAŠE HOMEPAGE "index.html" sve malim slovima. Tada koristiti privremeni link naveden u poruci e-pošte da biste vidjeli svoju web lokaciju.
Once you have everything verified go to the place where you originally registered your domain (your registrar). Nakon što ste sve provjerio idite na mjesto na kojem ste se izvorno registrirali vaše domene (Vaše matičar).
In your setup email(s) there will be a pair of DNS or Nameservers. U vaše postavke e-pošte (e) da će biti par DNS ili Nameservers. Use those DNS to change them for your domain. Koristite one za promjenu DNS ih za Vašu domenu. If you don't have a domain control panel (that is where you usually can do these changes) please email your registrar or call them and tell them to change your name servers to those provided to you in your setup email from us. Ako nemate domenu control panel (to je mjesto gdje se obično možete učiniti ove promjene) molimo pošaljite email ili nazovite vaš matičar ih i recite im da promijeni svoje ime poslužitelja na one koje su vam u vaše postavke e-poštu od nas.
After the DNS changes have been made your domain will now begin to point to your new server. Nakon DNS izmjene su načinjene Vašu domenu će sada započeti do točke na novi server. This will take 24-72 hours to resolve. To će potrajati 24-72 sata za rješavanje. If after 48 hours you can not access your domain via www.yourdomain.com please do a whois on your domain to make sure your name servers show up as those provided in your setup email. Ako nakon 48 sata ne možete pristupiti svojoj domeni www.yourdomain.com putem Vas molimo da whois na Vašoj domeni kako bi bili sigurni da vaše ime poslužitelja prikazati kao one koje u vaše postavke e-pošte. If they do not call your registrar right away to get it corrected! Ako oni ne matičar nazovite odmah da ga ispravljeno!

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23. 23. How long have you been in business, for how long are you going to stay? Koliko dugo si bio na poslu, koliko dugo ćete odsjesti?
We have been doing business on the internet since 1997 and have been in the hosting business since 1999. Smo poslovanje na internetu od 1997, te su u poslovnim hosting od 1999. Although no one can predict how long a company will stay in business, we don't plan on going anywhere, anytime soon. Iako nitko ne može predvidjeti koliko dugo će ostati kompanija u poslovanju, ne ide na planu bilo gdje, bilo kad uskoro.

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24. 24. What is the difference between a Reseller and a Shared Account? Koja je razlika između prodavača i Dijeljeno račun? A shared account provides web space for your domain(s) to host your websites. Zajednički račun pruža web prostor za Vaše domene (a) da se Vaš web stranice. With a reseller account, you can create shared accounts for your friends, family, or clients, and they will have their own control panel, as you would have with your own shared account. Sa prodavača račun, možete stvoriti zajedničku račune za svoje prijatelje, obitelj, odnosno klijenata, te da će imati svoje upravljačka ploča, kao što bi sa svojim shared račun.

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25. 25. What is the difference between a Reseller and a Master Reseller Account? Koja je razlika između prodavača i Master Reseller račun? A Normal Reseller account gives you the ability to create/resell Cpanel Hosting for your clients. Normalan Reseller računu daje vam mogućnost da stvorite / preprodavati cPanel Hosting za Vaše klijente. With a Master reseller account, you can create shared accounts for your friends, family, or clients and also have Resellers of your own! Uz master reseller račun, možete stvoriti zajedničku račune za svoje prijatelje, obitelj, odnosno klijenata i također imaju Resellers svoje!

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26. 26. As a Reseller Will you provide support to my clients if I don't know the answer? Kao Reseller Hoćete li dati potporu moji klijenti ako ne znate odgovor? Although we will not provide support directly to your clients, whatever questions you cannot answer for your clients directly, you can ask our support staff, then just copy and paste the response and email to your client! Iako mi nećemo pružiti podršku vašim klijentima direktno, bez obzira na pitanja vam ne mogu odgovoriti na vaše klijente direktno, možete zatražiti od našeg osoblja, onda samo kopirajte i zalijepite odgovor i e-mail klijent na svoje! As for FFMPEG hosting, you have to have basic knowledge to support your clients. Kao za FFMPEG hosting, morate imati osnovna znanja za podršku klijentima. Although we do support FFMPEG modules, we do not support FFMPEG software or scripts. Iako ćemo učiniti module support FFMPEG, ne podržavaju FFMPEG softver ili skripte.

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27. 27. What type of sites can I host? We host just about any personal or business site. Koju vrstu sučelja mogu ugostiti? Mi domaćin samo o bilo kakve osobne ili poslovne web lokacije. Sites We do NOT allow are irc sites, hate, warez, illegal content, software trading, download libraries, chat room programs, or spam related sites/programs and sites containing banned materials. Sites Ne dozvoljavamo web stranice IRC se, mrziti, warez, ilegalan sadržaj, softver trgovanju, download knjižnice, chat room programe ili neželjene srodne sučelja / programa i web stranice koje sadrže zabranjene materijale. Sites hosting this type of material are subject to immediate termination without refund. Sites hosting ovu vrstu materijala podliježu neposrednoj bez prestanka povrat. LEGAL Adult sites are allowed, if your site came with adult content enabled*, or you added this feature on. PRAVNE odrasle su dopušteni, ako vaš site je došao sa sadržajem za odrasle omogućen *, ili ste dodali na ovu funkciju. A disclaimer page must be on any adult site, and only sites with LEGAL content are allowed. Odricanju stranice moraju biti na bilo kojoj stranici za odrasle, a samo web stranice sa sadržajem PRAVNE su dozvoljeni. With FFMPEG* YOU CAN HOST YOUTUBE CLONE WEBSITES ! *optional upgrade available on some plans. Sa FFMPEG * YOU CAN HOST YOUTUBE klon Web lokacije! * Opcionalno nadogradnja dostupnih na neke planove. You MUST have your site FFMPEG enabled or Adult enabled in order to use these feature. Morate imati svoju web lokaciju FFMPEG omogućen ili odrasle kako bi se omogućili korištenje tih značajki. Any site attempting to bypass these options without having it enabled, may have their site suspended or terminated without notice. Bilo koje lokacije pokušaja zaobići ove opcije bez njega omoguæi, svibanj imati njihov site ili suspendovano prestaje, bez prethodne obavijesti.

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28. 28. What are your Server Specs? Koje su vaše Specifikacije servera? Minimum of 2x Intel Xeon 5160 3.0Ghz Dual-Core, 4096MB RAM, CentOS (Linux) 4.x... Minimum 2x Intel Xeon 5160 3.0Ghz Dual-Core, RAM 4096MB, CentOS (Linux) 4.x. ..

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29. 29. What are the network specs? Koje su mreľe naočale? The network architecture utilizes Foundry and Cisco carrier class routing and switching equipment to provide a Highly Redundant and Highly Available Multi-Homed Internet Aggregation Hub. Mreža arhitektura koristi Ljevarstvo i Cisco carrier class switching usmjeravanja i oprema za pružanje visoko redundantan i visoko Dostupan Multi-Homed Internet Spajanje Hub. Foundry RX16 and Cisco 6500 series switches and routers in the network to provide up to 3.84 Tbps of switching and routing capacity. Ljevarstvo RX16 i Cisco 6500 serije preklopnike i usmjerivače u mreži pružati do 3,84 Tbps za prospajanje i usmjeravanje kapaciteta. This coupled with multiple Gigabit trunks from multiple Internet service providers – Level 3 - Savvis - Sprint - Time Warner - Broadwing. To zajedno s višestrukim Gigabit gaće od više internetskih usluga - Level 3 - Savvis - Sprint - Time Warner - Broadwing. We deploy the majority of our servers in two world class data centers - Databank and SAVVIS; both located within Texas, USA. Mi implementaciju većine naših poslužitelja u dvije svjetske klase podataka centri - baza podataka i SAVVIS; obje nalaze unutar Texas, USA.

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39 39 How reliable is your service & support? Koliko je pouzdan vaš service & support? OUR SERVERS WILL NEVER BE OVERSOLD! Našim serverima nikad neće biti OVERSOLD! We have proven to be very reliable. All support questions & issues are dealt with in a prompt professional manner. Mi smo se pokazale vrlo pouzdan. Sva pitanja i pitanja koja su se bavila u retku profesionalan način.

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31. 31. How long does it take to respond to a support ticket? Koliko je vremena potrebno da odgovori na podršku kartu? Most tickets are responded to in less than 2 hour, and completely resolved in less than 6 hours. Većina karata odgovorio da su u manje od 2 sata, te u potpunosti riješen u manje od 6 sati. However, the truth of the matter is, this question does not have a simple answer. Međutim, istina je u tome, ovo pitanje nema jednostavnog odgovora. A resolution to a ticket all depends mostly on the complexity and urgency of it. Rezoluciju na kartu sve ovisi uglavnom o složenosti i hitnosti ga. You will see some tickets resolved within minutes, and others within hours. Vidjet ćete neke ulaznice riješen u roku od minute, a drugi u roku od sati. Nevertheless, we only offer and guarantee that a response will be received within 6 hours, and a resolution will be received within 24 hours. Ipak, mi samo ponude i garancija da će odgovor biti zaprimljene u roku od 6 sati, a rezolucija će biti zaprimljene u roku od 24 sata.

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32. 32. What happens if a ticket takes longer than 24 hours to resolve? Što se događa ako ulaznicu traje dulje od 24 sata kako biste riješili? Tickets rarely take longer than 24 hours, however in certain cases, if you report a problem that is erratic or requires more time to debug it's possible it could take longer to resolve. Ulaznice se rijetko dulje od 24 sata, međutim, u nekim slučajevima, ako ste se prijavili problem koji je nepravilan ili zahtijeva više vremena da se ispravi grešku je moguće da bi moglo potrajati duže riješiti. For example, if you report a problem that occasionally happens, or cannot be replicated, naturally this may take time to diagnose and fix. Na primjer, ako ste se prijavili problem s kojim se povremeno dogodi, ili ne mogu biti replicated naravno, ovaj svibanj uzeti vrijeme da se dijagnosticirati i popraviti.

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33. 33. What is FFMPEG enabled? Što je FFMPEG omogućen? FFMPEG Hosting is special hosting for online video sharing web sites. Hosting FFMPEG je posebna hosting za online video sharing web stranice. FFMPEG convert video to flv format or any video format. FFMPEG pretvoriti flv video formatu ili u bilo kojem video formatu. NOTE: Although we support FFMPEG modules, we do not offer support for FFMPEG. NAPOMENA: Iako smo podršku FFMPEG moduli, ne nudimo podršku za FFMPEG. You must have your site FFMPEG enabled to use this feature. Morate imati svoju web lokaciju FFMPEG omogućeno koristiti ovu značajku.

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34. 34. I think your support is fantastic, how can I submit a testimonial? Mislim da je fantastičan vašu podršku, koliko mogu podnijeti izjavu? We would love to hear from you regarding our service! Mi bi rado čuti od vas u vezi naših usluga! Simply open a support ticket and send a message to the sales department. Jednostavno otvorite kartu podršku i poslati poruku na prodajni odjel. Even if you have a suggestion or a complaint, we would like to hear from you. Čak i ako imate prijedlog ili pritužbu, želimo čuti od vas.

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Technical Support Questions Tehnička podrška Pitanja

1. 1. I changed my control panel password and now I can't get in. Sam promijenio moj control panel lozinku i sad ne mogu dobiti u.
Passwords are case sensitive. Zaporke su velika i mala slova. If you entered a password correctly and still can not login, please contact support and we will reset your password. Please be advised, that your reset password can only be sent to the email address you gave on file for you. Ako ste unijeli lozinku korektno i dalje ne možete prijaviti, kontaktirajte podršku, a mi ćemo reset your password. Imajte na umu da Vaš reset lozinke može samo biti poslan na adresu e-pošte koju ste unijeli na sliku za Vas.

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2. 2. How do I get my email? Kako mogu dobiti moju e-mail? Login to your cPanel, go to Email, under current accounts, select the email account you wish to configure and click Configure Mail Client. NOTE : Some ISP's requires you to use outgoing mail server authentication. Prijavite se na svoj cPanel, idite na Email, po tekućim računima, odaberite račun e-pošte koju želite konfigurirati, a zatim kliknite Konfiguracija mail klijent. NAPOMENA: Neki ISP-a zahtijeva od vas da koristite odlazni mail server autentifikaciju. Please check with your provider. Provjerite kod svojeg davatelja usluga. (ie SBC, AT&T, etc.) (tj. SBC, AT & T, itd.)

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3. I want to get started right away, but my domain name hasn't transferred/isn't in the database yet. 3. Želim započeti odmah, ali moje ime domene nije prenesena / nije u bazi yet. How do I do it? Kako ću to učiniti? After your domain is fully propagated through the system, you can upload to yourdomain.com via FTP, file manager in cPanel, or FrontPage Extensions. Nakon Vaše domene je u potpunosti propagated kroz sustav, možete uploadati YOURDOMAIN.COM via FTP, file manager in cPanel, ili FrontPage Extensions.

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4 . What is the path to perl? 4. Što je to put za perl? /usr/bin/perl / usr / bin / perl

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5 . Where should I put CGI scripts for my domain? 5. Gdje trebam staviti CGI skripti za svoju domenu? All CGI scripts should be uploaded to the cgi-bin folder, for your domain. Svi CGI skripti treba biti učitana u cgi-bin mapu, za svoju domenu. Be sure to follow the instructions for the script you are uploading regarding setting permissions on the files and folders you create, as they vary from script to script Budite sigurni da slijedite upute za učitavanje skripte ste u vezi postavljanje dozvola na datotekama i mapama koje stvorite, jer oni se razlikuju od skripta skripta

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6. 6. I uploaded my files, but I don't see my page? Ja učitanoj moja slika, ali ja ne vidim svoju stranicu? If our default "Under Construction", index.html page, has not been replaced by another index page, then anyone going to yourdomainname.com will still see that page instead of some other home page. Ako naši default "Under Construction", index.html stranicu, nije zamijenjena drugom index stranici, tada će svatko yourdomainname.com će se i dalje vidjeti tu stranicu, umjesto neke druge home page. This is the order in which the web server looks for a page to put up as the "home" page: >DirectoryIndex: index.html, index.shtml Just delete the index.html file and anything after it in this list will then come up automatically. To je poredak u kojem se bavi web server za stranicu staviti gore kao "home" stranicu:> DirectoryIndex: index.html, index.shtml Just brisanje index.html datoteku i nakon što je u ovom popisu će tada doći se automatski.
Notice that "home.shtml" is NOT on the list and so will not show up as your home page. Obavijest da "home.shtml" nije na listi i tako se neće pojaviti kao svoju početnu stranicu. You would need to rename it. Te bi trebao preimenovati to.

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7. 7. I've uploaded my site and still see "placeholder for ..."? I've učitanoj moje stranice i još uvijek vidi "placeholder za ..."? You are still seeing the default index.html page set up when you ordered your hosting plan through us. Vi ste još uvijek vidim zadani index.html stranicu postavili kada ste naručili Vašeg hosting plan kroz nas. Make sure to delete that old index.html page, then your site should resolve correctly. Uvjerite se da je za brisanje starih index.html stranicu, onda bi trebalo riješiti vaš site ispravno.

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8. Where are my statistics? 8. Gdje se moje statistike? Click the report button after logging into Cpanel and hit the Webalizer option. Kliknite na dugme report nakon prijave na cPanel i kliknite na opciju Webalizer. This will open a new window to Webalizer with all your statistics for that domain. To će otvoriti novi prozor sa svim Webalizer statistike za tu domenu.

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9. 9. What is the full path to my cgi-bin? Koji je put do pune moje cgi-bin? /<your home Directory>/username/public_html/cgi-bin. / <your home Directory> / username / public_html / cgi-bin. NOTE: <your home directory> would be the home directory shown in cPanel. NAPOMENA: <your home directory> bi bio prikazan u home direktorij cPanel. eg /home, /home2, etc. npr. / home, / home2, itd. - /home, /home2 is in relation to which drive your account is set on. - / Home, / home2 je u odnosu na pogon koji je Vaš račun postavljen na.

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10 . I keep getting errors when trying to publish with Frontpage? 10. JA držati uzimajući greška našto težak to objaviti Naslovnica sa? The most common problem is not using the full url when uploading your site. Najčešći problem je ne koristite u punoj url kada učitati stranicu. Make sure you use the entire http://www.domain.com in the address you are attempting to publish to. Pobrinite se da koristite cijeli http://www.domain.com na adresu koju su pokušaja da se objavi. It is our advise, that if you use Frontpage to design your site, you should use FTP to upload, and don't worry about frontpage extentions. Naša je savjetovati da ako koristite Naslovnica da izradi Vaše web stranice, trebate koristiti FTP za upload, i ne brinite o FrontPage extentions.

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11. 11. Can I have CGI outside of the bin? Mogu li imati CGI van je kanta? Yes, CGI will function in the public_html folder. Da, CGI će funkcionirati u public_html folder.

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12. What version of Perl comes installed on your servers? 12. Koju verziju Perl dolazi instalirana na vaše servere? To get the most current version, logon to your cpanel, go to Software / Services and click Perl Modules. Da biste dobili najnoviju verziju, prijavu na svoj cPanel, idite na Software / Services i kliknite Perl modula.

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13. 13. What version of PHP comes installed on your servers? Koja verzija PHP dolazi instalirana na vaše servere? To get the most current version, logon to your cpanel, logon to your cpanel to view PHP version. Da biste dobili najnoviju verziju, prijavu na svoj cPanel, prijavu na svoj cPanel za pregled PHP verzija.

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14. 14. What version of MySQL comes installed on your servers? Koja verzija MySQL dolazi instalirana na vaše servere? To get the most current version, logon to your cpanel,, logon to your cpanel to view MySQL version. Da biste dobili najnoviju verziju, prijavu na svoj cPanel, prijavu na svoj cPanel za pregled MySQL version.

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15. What is the correct path to Perl? / usr/bin/perl 15. Što je to ispravan put do Perl? / Usr / bin / perl

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16. What is the correct path to sendmail? 16. Što je to ispravan put do sendmail? /usr/sbin/sendmail / usr / sbin / sendmail

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17. Why isn't my SSI working? 17. Zašto se moja SSI radi? In order for SSI to be executed, you must rename all of your web pages to .shtml rather than .htm or .html. Da bi se izvršava SSI, morate preimenovati sve svoje web stranice na. Shtml nego. Htm ili. Html. This solves the majority of SSI errors. To rješava većinu SSI pogreške.

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18. 18. What is the path to my users files? Koji je put do moga korisnika datoteke? /<your home Directory>/username/public_html. / <your home Directory> / username / public_html. NOTE: <your home directory> would be the home directory shown in cPanel. NAPOMENA: <your home directory> bi bio prikazan u home direktorij cPanel. eg /home, /home2, etc. npr. / home, / home2, itd. - /home, /home2 is in relation to which drive your account is set on. - / Home, / home2 je u odnosu na pogon koji je Vaš račun postavljen na.

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19 . How do I use PHP5? 19. Kako se koristi php5? In order to run in php5, you can either rename your files to .php5 extension or add a .htaccess file in your folder with the line: AddType application/x-httpd-php5 Kako bi se prikazivati u php5, možete preimenovati datoteke na. Php5 produženje ili dodati. Htaccess datoteku u vašem folder sa line: AddType application/x-httpd-php5
.php5 .php . php5. php

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20 . What is the path to curl? 20. Što je to put do nakovrčati? /usr/bin/curl / usr / bin / nakovrčati

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21 . What is the path to FFMPEG and FFMPEG-PHP? 21. Što je to put do FFMPEG i FFMPEG-PHP? /usr/local/bin/ffmpeg / usr / local / bin / ffmpeg

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22. 22. What is the path to MPlayer, Mencoder & FlvTool2? Koji je put do mplayer, Mencoder & FlvTool2? The paths are /usr/local/bin/mplayer , Staze su / usr / local / bin / mplayer,
/usr/local/bin/mencoder and /usr/bin/flvtool2 / usr / local / bin / mencoder i / usr/bin/flvtool2

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23. 23. What is the path to Lame? Koji je put do hromu? /usr/local/bin/lame / usr / local / bin / hrom

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Account & Billing Issues Računa i naplate pitanja

1. 1. Can I upgrade my plan or features later? Mogu li nadograditi moje značajkama plana ili kasnije? You can purchase new or expanded features, or upgrade to a new plan at any time. Možete kupiti nove ili proširenog značajki, ili nadogradite na novi plan u bilo koje vrijeme. There are no set up fees for upgrading. Nema naknade za postavljanje nadograđujete. To upgrade your account, please send a request in through the members area.. Da biste nadograditi svoj korisnički račun, molimo pošaljite upit putem članova u području ..

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2. How can I change my account or billing information? 2. Kako mogu izmijeniti moje informacije o plaćanju računa ili? If you need to update your account or billing information please contact us through the member area.. Ako trebate ažurirati svoje podatke za naplatu računa ili kontaktirajte nas putem član području ..

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3. 3. What happens if I go over the bandwidth limit for my account? Što se događa ako idem preko bandwith limit za moj račun? If you are going to exceed the bandwidth limit for your account we suggest you contact us to upgrade to another plan, or you can purchase additional bandwidth at a rate of $5 per 3 gigabytes per month. Ako ćete prelaziti bandwith limit za svoj račun predlažemo da nas kontaktirate za nadogradnju na drugi plan, ili se može kupiti dodatni bandwith po stopi od 5 dolara po 3 gigabajta mjesečno.

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4. What is the cost for additional features? 4. Koja je cijena za dodatnim značajkama? You can add additional features to the plan that you signed up for. Below are the rates for some commonly added features. Možete dodati dodatne značajke na plan koji ste se prijavili za. Niže su cijene za neke najčešće dodano značajke. Disk space - $5 per 100MB per month. Prostora na disku - $ 5 po 100MB mjesečno. POP 3 email address - $5 per 10 address's per month. POP 3 e-mail adresu - $ 5 po 10 adresa's mjesečno. If you need multiple addresses added please contact us for bulk rates. Ukoliko trebate više adresa dodano kontaktirajte nas za rasuti stopama. Bandwidth - $5 per 3 gigabytes per month. Bandwidth - $ 5 po 3 gigabajta mjesečno. It may be more cost effective to upgrade to another plan. On svibanj biti troškovno učinkovit za nadogradnju na drugi plan.

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5. How do I cancel my Account? 5. Kako mogu otkazati svoj račun? You can cancel your account at any time by sending a cancellation notice through the members area. Možete poništiti vaš račun u bilo koje vrijeme slanjem otkaz obavijest putem članova području. There are no cancellation fees, 7 day notice is required. Nema naknade otkaz, 7 dana obavijest je potrebno. Any fees paid to that point are non-refundable, unless cancellation is made within 7 days of opening the account. Bilo koju isplaćuje naknada u tom trenutku su bespovratna, osim ako je otkaz u roku od 7 dana otvaranja računa. Please see our Terms Of Service for further information. Molimo pogledajte naše Uvjete pružanja usluga za dodatne informacije.

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5. If I prepay 1 year but cancel early can I get a refund? 5. Ako sam prepaid 1 godina ali odustajanje rane mogu dobiti povrat poreza? Yes! Da! If you prepay 1 year to save money, but for some reason need to cancel your service early, then your contract will revert to a month-to-month contract and we will refund the difference between the 1 year prepay rate and the rate had you signed up for month to month service from the beginning. Ako plaćate unaprijed 1 godina spremiti novac, ali iz nekog razloga trebate otkazati uslugu rano, onda će vaš ugovor se vratili na mjesec dana u mjesecu, a mi ćemo ugovor povrat razlika između 1 godina prepaid stope i stopu su vam se prijavio za uslugu mjeseca do mjeseca od početka. Any partial month will not be refundable. Svejedno delimične mjesec neće biti povratni.

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6. What about billing and over due policies? 6. Što o naplati i više zbog politike? We require all accounts to be paid on time and we can automatically bill you. Zahtijevamo da se svi računi plaćeni na vrijeme, a mi vam može automatski računa. Your account is considered late on the anniversary date it was first billed. Vaš korisnički račun smatra kasno na godišnjicu datuma ga je prvi put izdane. If payment is not made, we will suspend the account unless arrangements are made for payment. Ako uplata ne bude izvršena, mi ćemo suspendirati korisnički račun, osim ako aranžmani su napravljeni za plaćanje.

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7. Can I use an email address at the domain I signed up with? 7. Smijem li koristiti e-mail adresu na domeni sam se sa? You should provide us with an email address which is not @ the domain(s) you are signing up under. Trebali bi nam e-mail adresu koja nije @ domene (a), koju ste prijavili pod. We also need a current email address on file at all times. Također nam je potreban i trenutnu adresu e-pošte na datoteku u svakom trenutku. This is, in case we need to contact you. To je, u slučaju potrebna nam je da Vas kontaktiram. If your email address isn't up to date, and we try to contact you, your site could be disabled. Ako je Vaša adresa e-pošte nije do danas, a mi pokušavamo kontaktirati, Vaša web lokacija može biti onemogućen.

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8. How do I update my contact information? 8. Kako da promijenim podatke za kontakt? Logon to your cpanel and click Update Contact Info. Logon u svoj cPanel i kliknite Update Contact Info. It is YOUR responsibility to ensure the email address on file is current or up to date at all times. Vaša je odgovornost da se osigura e-mail adresu na trenutnu datoteku, odnosno do datuma u svakom trenutku. You should also make sure your info is up to date in the members section. Vi bi također provjerite da li vaše informacije do datuma u članovima sekcije.